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Veamos un proyecto en el cual tuve el agrado de participar en la calidad de arquitecto de integración J2EE de ALBPM con el resto del stack de SOA en el cual se utilizo el producto AquaLogicTM BPM de BEA Systems, Inc. previamente de Fuego BPM. Este ejemplo muestra unos de los tantos procesos BPM que Citigroup tiene en producción en la actualidad.

Acerca de Citigroup

• Institución Financiera más grande del mundo.
• Operaciones Globales, Base de Clientes Globales.
• Más de 275.000 empleados y operaciones en más de 100 países abarcando las regiones más importantes.
• Gran cartera de productos y servicios.

• Opciones de préstamos e hipoteca.

• Acciones, Títulos valores de Renta Fija, etc. …
• Tesoro y Finanzas.
• Divisa, moneda extranjera.

• Gran cantidad de procesos y procedimientos complejos.

Necesidades de negocio

• Desarrollo de plataformas para alcanzar y sostener objetivos de crecimiento.
• Mejorar la eficiencia organizacional y de los procesos.
• Automatizar procesos y reducir costos.
• Mejorar gestión y control.
• Alinear infraestructura de sistemas de múltiples organizaciones.
• Integrar plataformas y sistemas de registros dispares.
• Mejorar el sistema front-end de captura de datos para minimizar el re trabajo en el back-end.
• Monitorear y medir el éxito.

Ejemplo de solución BPM

Problema:

• Personal de operaciones no tiene un único punto para manejar excepciones de acciones y renta fija.
• Desconexiones de procesos entre middle office y operaciones.

Solución: Plataforma Global para Administración de Excepciones (Global Exception Management Platform)

• Una plataforma de ensamblado y consolidación de Excepciones de transacciones bursátiles.
• Proveer administración, ruteo, escalamiento, notificaciones, alertas y datos de auditoría.
• Permitir la resolución de excepciones en tiempo y forma.
• Proveer Monitoreo de actividad de Negocio usando indicadores claves de performance (Business Activity Monitoring BAM for Key Performance Indicator KPI).

Volumen: 2000+ Excepciones por día.

Tiempo de Implementación: 4 meses (Producción Septiembre 2006).

BEA ALBPM y AquaLogicTM BPM son marca registrada de BEA Systems, Inc.

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